Thursday, February 3, 2011
Week 8: Relating to Others at Work
"Thad Green and jay Knippen, management professors and consultants have outlined eight communication procedures for communicating up negative information or communicating failure to a boss." Please explain how you would tell your boss about a negative situation ensuring that the communication flows upward and not downward and should it based upon the eight communication procedures!
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My part-time job is a consultant for small businesses; my direct contact is the business owner. One day I had a crashed server situation that I was supposed to rectify. I went to the customer site, and fortunately before I start the job, I ran a full back up just to be safe. The next day I took the drive to the warehouse to recover the data and restore it. While I was working, the phone rang and as I was picking up the phone, I dropped the drive. When I reconnected the drive to the new machine it stopped functioning. I wasted about three hours trying to fix it, then I decided that it can’t be fixed.
ReplyDeleteThis is how I should have communicated the problem to my boss. The hard drive that I removed from Doctor X server is not working; I believe after it fell down from my hand something went wrong. The good news is, I ran a full backup just before I removed the drive from the server. Now the hard drive is not working however, we still can complete the job by install a new hard drive, reconfigure it, and recover the data from the network share. I do apologies for this mistake, and thank you very much for being an understandable person.
I work as an Inside Plant Technician for Cablevision and recently I had an issue with a Transmitter that sends internet, phone, and Tv services out to a specifice area in the field. Each node feeds roughly 500 homes. Well I was in the hubsite where this transmitter was located and I accidently bumped into it and broke the fiber optic connection that feeds this particular node. Apon breaking this the modems and boxes on this node go out and all service is lost to this area. Well none the less I needed to try and fix the problem immediately and get a hold of another department to help me balance the levels.
ReplyDeleteThe way I should have told my boss about this is as follows:
I was walking in the Hubsite when I accidently bumped into a transmitter and broke the fiber connection off. Due to the fact that I was prepared at my site and had access to spare equiptment I was able to replace this transmitter with very little down time. During the process I was proactive in calling other departments to help me restore services as quick as possible. The issue has been resolved and the customer down time was very minimal, all paper work has been complete and the proper departments have been notified. In the future I will be more careful not to cause another issue like this and as well I will figure out a way to protect these fibers from similiar issues in the future. I thank you in advance for your kind consideration on this matter.