You are a business communicator and you are training a group of new employees at a customer service fim, how would you teach them to listen actively? How would you explain listening as a skill? And what would you tell them to do?
Listening is one of the most important skills that everyone should master. Evidently, everyone can benefit from improving their listening skills. By becoming a better listener, you will improve your productivity, as well as your ability to influence,persuade and negotiate. More importantly, you'll avoid conflict and misunderstandings.As a result being a good listener is a critical skill for workplace success. Additionally how well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. A good communicator is one that has a high level of self-awareness. If you start by understanding your personal style of communication, you will go a long way towards creating good and lasting impressions with others. To be a better listener requires practicing "active listening". Which means you should make a strong effort to hear not only the words that another person is saying but, more importantly, try to understand the complete message they are trying to convey. In order to do this you must follow the below recommendations carefully. 1.Don’t allow yourself to become distracted by whatever else may be going on around you. 2.Don’t get bored, and lose focus on what the other person is saying. 3.Acknowledge by nodding your head or a simply saying "uh huh." Just to make sure that the other person recognizing that you are listening 4.and finally encourage the speaker so that you can get the information you need
Listening is one of the most important skills that everyone should master. Evidently, everyone can benefit from improving their listening skills. By becoming a better listener, you will improve your productivity, as well as your ability to influence,persuade and negotiate. More importantly, you'll avoid conflict and misunderstandings.As a result being a good listener is a critical skill for workplace success. Additionally how well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others.
ReplyDeleteA good communicator is one that has a high level of self-awareness. If you start by understanding your personal style of communication, you will go a long way towards creating good and lasting impressions with others.
To be a better listener requires practicing "active listening". Which means you should make a strong effort to hear not only the words that another person is saying but, more importantly, try to understand the complete message they are trying to convey.
In order to do this you must follow the below recommendations carefully.
1.Don’t allow yourself to become distracted by whatever else may be going on around you.
2.Don’t get bored, and lose focus on what the other person is saying.
3.Acknowledge by nodding your head or a simply saying "uh huh." Just to make sure that the other person recognizing that you are listening
4.and finally encourage the speaker so that you can get the information you need